RUN · 02

Operations

Measure how efficiently the firm runs today against peers, then redesign it to optimise processes and AI use

Derek Duffy, APAC Director, Alt-V. Formerly UK, ANZ and Global Business Services COO at Clyde & Co.

What the benchmark shows

  • Finance: 2.87% (median 1.8%, top quartile 1.4%)Lagging
  • HR / People: 1.69% (median 1.5%, top quartile 1.1%)Behind
  • IT / Technology: 2.77% (median 4%, top quartile 3.4%)Ahead
  • BD & Marketing: 1.97% (median 1.9%, top quartile 1.4%)In line
  • Risk / Compliance: 1.44% (median 1.2%, top quartile 0.9%)Behind
  • sample firm
  • median
  • top quartile
Ashcombe Verity LLP, an invented UK regional firm with 280 fee-earners and £62m fees. Business-services cost as a share of fees, against the median and top quartile for its size band.

Thinking · what we have published

Legal Operations Maturity Model briefing

  • Best practice law firm operations benchmarking
  • Specific briefing focused on secretarial support

Top ten drivers of operational efficiency

Diagnostic · run it yourself

Operations Maturity Diagnostic

  • Benchmarking tool for law firm operations

Visual gap analysis map with recommendations for improvement

Delivery · the playbook and templates

Operational Review Toolkit

  • 15 workstreams across business services

Research → diagnose → workshops → business case → board → follow-up

Read

Sample reports are built on an invented firm.

Run it yourself

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